Refund policy

RETURNS & EXCHANGES 

There is a 14 day exchange policy should you not be happy with your selection of eyewear or sunglasses for whatever reason, this excludes sale items.

We must be notified by email within 14 days of the purchase date, your intention to exchange within this period. Any items that are to be exchanged must be returned in its original packaging by registered mail. There is a limit of up to three possible exchanges if required. There are no shipping fees for these particular exchanges if required.

We have a virtual try-on available so you can see how the design looks on you. Of course they look a whole lot better in real life, however, this feature gives you a great idea and sense of what the design does for you and your character. You can then be very confident with your choices.

SALE ITEMS: There is no exchange on sale items, however, it is permissible to exchange sale items on one occasion providing that you have purchased $500.00 or more in the one online transaction. This can consist of multiple items in this one transaction that amounts to $500.00 or more. There will be a $20.00 handling fee within Australia and $50.00 outside of Australia for the dispatching of exchanged SALE items. This fee only applies to sale items. We are also happy to exchange if you make a new purchase of $500.00 or more. We can then exchange the sale item that you originally purchased and in this case there would be no dispatching or shipping fees.

There are no refunds available on any items due to the personal nature of the products.