Customer Care Tips

Customer Care Tips

• When taking your eyewear or sunglasses off your face, this needs to be done with care and with two hands, straight forward and not across your face. Taking them off with one hand and across your face could eventually have the potential to weaken the acetate structure and then cause breakage from the repeated stress placed upon this area of your frames. The hinge won't break, be rest assured. The stress does however show up on the hinge structure where it is mounted into the ends of the acetate frame front and through the middle of the acetate frame front. If you hold your frames in front of your eyes and pull on one of the temple sides outwards, ever so slightly, you can then see where the stress is placed, in the middle of the frame front. This wear and tear causes breakage if not taken off your face correctly. Wear and tear isn't covered by the manufacturer's warranty. If the hinge was to break within the warranty period, this is a component and is covered under the manufacturer's warranty. Paul Taylor designs are manufactured using the strongest hinge components available in the world. They are so sturdy they won't break unless you have a major accident. The acetate itself can only take so much pressure, there is no weakness in the material itself. If treated well and the above tips are followed, they will last for decades.
• When cleaning your prescription lenses use your Paul Taylor microfibre lens cleaning cloth. We also recommend that you rinse your eyewear & sunglasses with warm soapy water regularly to help break down any grime or perspiration build up, then gently wipe clean with a plain tissue and not one that contains aloe vera for example. You can also use a lens cleaning spray which does the job perfectly.

Swarovski Crystal Care Tips

The beautifully designed Paul Taylor Swarovski Crystal collection is both elegant and stylish. These designs need to be treated like jewellery and with the utmost of care.

There are more than 300 Swarovski Crystals in each design! Following are are some tips on care and what causes dislodgement of the Swarovski Crystals through the handing of;

• If dropped the Swarovski Crystals are likely to dislodge.
• When cleaning your prescription lenses please don’t wipe over, submerse in water or place the Swarovski Crystal designs in an ultrasonic cleaning bath. This will dislodge the Swarovski Crystals.
• When handling these designs it is best not to touch the Swarovski Crystals at all to avoid dislodgement through the wear & tear.

If the Swarovski Crystals do become dislodged they can be repaired and brought back to their original beauty.